Citizen requests reach the competent office complete.
Public bodies receive applications, requests and correspondence by portal, email and post. The platform reads each submission, checks it is complete and routes it to the competent office. Decisions stay with your officers.
Workload
Requests arrive through every channel at once.
Citizens and businesses apply by portal, email, post and at the counter. Officers check each case for missing documents and forward it to the competent office. Disclosure requests add manual redaction of every page.
Median per administration, before go-live.
Median, measured before go-live.
Needing a request to the applicant, before go-live.
The processes with the most manual work.
Each runs on the same platform, queue and audit log. Most administrations start with one and add the next once it meets its gate.
- Permit and licence applicationsApplications are checked for completeness, attached plans and certificates are read, and the file goes to the competent office.Page in preparation
- Benefit and grant applicationsEligibility evidence is read and checked against the scheme rules before an officer decides.Page in preparation
- Freedom-of-information requestsRequests are logged, matching records are found and redacted, and the reply is ready within the deadline.Page in preparation
- Procurement and tendersBids are checked for the required documents and compared against the tender criteria for the evaluation panel.Page in preparation
- Intake and routingApplications and correspondence from every channel are checked for completeness and routed to the competent office.93% routed without triage
- Invoice processingSupplier e-invoices are matched to the order and posted to your accounting system.84% touchless
- Redaction and disclosurePersonal data is removed from records before publication or release.Page in preparation
- Archive digitisationPaper archives are cleaned, read, classified under your filing plan and stored as searchable records.Page in preparation
The rules your process runs under.
How the platform meets each one. Evidence packs for your auditors are available under NDA.
- Data sovereignty
- The platform runs on your premises or in a national cloud. Data stays in your jurisdiction.
- GDPR
- Each process keeps only the personal data it needs. Retention follows your filing plan.
- Administrative procedure
- Every step of a case is logged with its inputs. Officers take every decision.
Connected to the systems you run.
- Case management
- Microsoft Dynamics 365
- Salesforce Public Sector
- OpenText
- Records
- OpenText
- Alfresco
- M-Files
- Accounting
- SAP S/4HANA
- E-invoicing networks
- Channels
- Citizen portal
- Certified email
- Post scanning
- Counter
Talk to
an engineer.
A solutions engineer reviews your processes with you and shows where automation pays off, and where it does not.
Book a call